RETURN POLICY

Our Return Policy

Satisfaction of our customers comes first and making a return is easy and fast. If for any reason you are not satisfied with your order you can return the product purchased by giving us notice of the intention to return and the proof of delivery through traking number within 14 days from the date of delivery.

The only expenses you have to pay are those of returning the purchased products. The payment of these costs can be

  1. Made directly by the buyer to the shipper;
  2. Alternatively it can be made, on your behalf, directly by Ski Sises, withholding from the refund the amount equal to the standard shipping cost of the products purchased.

The only conditions that we require are inherent in the product: 

  1. It must not have been used, so it must be intact
  2. It must not have suffered any kind of damage
  3. Must have attached the tag, and be equipped with its original packaging.

The approval of the return is subject to control by Fabbrica Ski Sises that will verify the integrity of the goods and then proceed to refund. If the goods do not meet the above requirements, the return may be refused. 

The refund will be made within 5 working days from the approval of the return on the same method of payment used to confirm the order. The accounting of the refund may vary depending on the method used. Only product costs will be refunded. Shipping costs are not eligible for refunds (*find at the end of the page the shipping costs per country)

It is possible to return items in Ski Sises stores only if the customer intends to request a size change or proceed with the exchange of an item of equal or greater value than that returned. It is not possible to return an item in store and request a cash refund.

Return procedure

Registered Customer

Log into "My Account" and in the section "Order history and details" select the order and the products you want to return.

After selecting the order proceed with the compilation of the return or replacement request articles indicating the reason for return.

Pack the package in the original packaging (if any), check that the goods are in the same state as received and send to:

FABBRICA SKI SISES
Via Alfonso Lamarmora, 27
Biella (BI) 13900
Italia

When the package arrives in our warehouse we will communicate the outcome of the return and we will proceed with the refund.

Non-Regitrered Customer

To request a return send an email to servizioclienti@skisises.it indicating the order number, email address and zip code entered at the time of the order (shown in the Order Confirmation email) and the products you intend to return (item number and size).

After receiving the email confirmation of return opening, pack the package in its original packaging (if any), check that the goods are in the same state as received and send to:

FABBRICA SKI SISES
Via Alfonso Lamarmora, 27
Biella (BI) 13900
Italia

After the shipment of the package send the tracking number of the shipment to the same email address as the opening of the return.

When the package arrives in our warehouse we will communicate the outcome of the return and proceed to refund.

TO SUM UP

1. CONTACT US

Contact us by email ( servizioclienti@skisises.it ) or via Whatsapp .
Indicate your name, order number within 14 days of delivery.
Remember any documentation required inside the package.

2. PREPARE THE PACKAGE

Pack the items you want to return in the original package and seal it with tape. If you no longer have the original package, put the items in suitable alternative packaging .

3. ATTACH THE LABEL

Cut out and paste the return label on the package containing our shop address.

4. BOOK THE PICKUP

You can book the pickup yourself. Alternatively, we may contact the courier to pass within the day you indicate.

5. GET YOUR REFUND

You are done! We will process your refund as soon as we receive your package and verify that everything is fine. The timing of the refund varies depending on the payment method. The refund amount is equal to the product price (eventual shipping fees paid from the customer will not be refunded*)

*SHIPPING COSTS PER COUNTRY